Sage CRM Features
Sales Force Automation
Sage CRM puts you in complete control of your sales pipeline,
allowing sales teams to effectively manage, forecast, and report on
all phases of the sales cycle.
With Sage CRM, you can easily manage and analyse all current and
historical details and activities, manage opportunities, and
automatically distribute leads to sales professionals around the
world.
Using Sage CRM's user configurable dashboard means your sales team
can have all their sales information at their fingertips ensuring
their buy-in. Sage CRM enables your sales team to make more sales
with less effort.
Marketing Automation
Sage CRM provides a single source of customer information to help you
better manage your marketing efforts and make sound decisions based
on the needs of your customers and prospects.
With Sage CRM Marketing, you can target the right customer at the
right time, eliminate guesswork, and put your company's marketing
resources to their best use. Execute more effective campaigns,
track responses faster and easier than ever before, and make sound
decisions based on what your customers want and how they respond.
Customer Service Automation
With Sage CRM Customer Service, you can build and effectively manage
lasting customer relationships by providing the professional level
of service your customers expect.
Sage CRM provides real-time access to relevant customer data including
orders, call and escalation history, interactions, multiple contacts,
support cases, email and documents sent and received, sales
opportunities, and more.
Sage CRM enables you to provide better customer service which means
happier customers, better retention rates and more profitable
relationships.
All you need is an Internet connection and your password to access
your this web-based CRM system, wherever you are in the world.
If a connection is not possible, users can use Sage CRM's robust
replication and synchronisation tool for full offline access.
The system can also be accessed through a variety of wireless
devices.
Outlook Integration
Sage CRM has complete, two-way synchronisation with Microsoft
Outlook contacts, calendar (appointments) and tasks, in addition
to enhanced e-mail integration.
You also have the option to use your entire Sage CRM system from
within the standard Microsoft Outlook interface and to send your
CRM data to pocket devices such as mobile phones and PDAs that
synchronise with Outlook.
Automated Process Workflow
Sage CRM Workflow helps you to automate predetermined business rules
across all channels, departments, and employees.
To help assess and design workflow, Sage CRM provides graphical
views of the process and its development patterns.
The fully embedded workflow allows you to truly model how you would
like your business to run and put in rules to ensure it happens.
Customisations
Customisation tools within Sage CRM allow you to rapidly modify all
aspects of the system.
The easy-to-use, onscreen tools, allow managers and administrators
to create and modify fields, screens, tabs, tables, views, scripts,
and security settings on the fly and ensure that Sage CRM can be
easily adapted to your business requirements.
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